Frequently asked questions

Answers to common questions and what to expect

Getting started

How does Nomu Finance work?
Does it cost anything to apply?
Who is eligible to apply?
How long does it take?

Personal loans

How much can I borrow?
What can i use a loan for?
What interest rates should I expect?
What is a secured loan?
What fees are there?

Your application

Will applying hurt my credit score?
Can I apply if I'm self employed?
What documents do I need?
Can I track my application?
What happens after I submit my application?

After you apply

Is my information safe?
Who sees my information?
How do I make repayments?
What if I change my mind?
What is loan protection insurance?
What other insurance is available?

Contact us

Whether you have questions about your application, need support with your account, or want to share feedback, we're here to help.
Email us

hello@nomu.co.nz

We aim to respond to you within 24hrs.

Call us

0800 437 621

Monday - Friday: 9am - 5pm

Saturday: 9am - 2pm

Write to us

PO Box 25875

St Heliers

Auckland 1071